The Account Manager is responsible for all day-to-day account operations, as well as communication to client and from client to team members.

Responsibilities:

Account Management:

• Manages all aspects of accounts and projects from concept to execution
• Keeps the best interests of the agency as number one priority
• Understands the contract/retainer to help keep the account profitable
• Provides direction to all team members
• Provides clear direction to freelancers to mitigate additional costs
• Leads client meetings with internal team
• Develops and maintains basic account support functions (status reports, project timelines, internal meetings, etc.)
• Thoroughly understands the creative and production process
• Synchronizes activities with agency and freelancers
• Sends team and freelancers timeline updates
• Informs team and freelancers of project due dates
• Anticipates project flow issues with other AEs
• Alerts team if deadlines are in jeopardy
• Enforces that project deadlines are met
• Manages the routing process of projects as necessary
• Writes Project Requirements Documents at the start of each development project
• Uploads client projects for review to server
• Assists with proofreading/fact checking copy and layouts
• Provides quality control of all work that leaves the agency

Client Relationships:

• Acts as liaison between agency and clients
• Maintains close relationships with clients through routine client contact

Resource Management

• Identifies and secures potential resources for projects
• Periodically searches for new talent to insert into resource pool
• Manages internal and external resource capacity
  • Task assignments spreadsheet (or eventual system) based on Job Estimates

Financial Management:

• Writes work orders/addition requests
• Follows up on approval of work orders/addition requests
• Becomes fully knowledgeable with each client contract
• Alerts to invoice clients when contract determines
• Triggers renewals for contracts

• Estimates jobs based on time from team members
• Manages costs on all projects (projects cannot exceed 25%)
• Tracks vendor invoice against estimates and processes for payment
• Reviews estimated hours versus actual hours on a monthly basis to determine project profitability